Privacy policy

At Black Car Philly, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services. By accessing or using our services, you consent to the practices described in this policy.

Information We Collect

We may collect various types of information from you, including:

  1. Personal Information: This includes your name, contact details, payment information, and any other information you provide when making a reservation or contacting our customer support.

  2. Location Data: When you use our services, we may collect information about your location to provide you with accurate transportation services.

  3. Device Information: We may collect information about the device you use to access our services, including the device type, operating system, and browser type.

  4. Usage Information: We may collect data on how you interact with our website or mobile app, such as the pages you visit, the features you use, and the actions you take.

How We Use Your Information

We use the information we collect for various purposes, including:

  1. Providing Services: We use your information to fulfill your transportation requests and provide you with the services you have booked.

  2. Improving Services: We use data to enhance our services, customize your experience, and address any issues or concerns you may have.

  3. Communication: We may contact you to provide updates, respond to inquiries, send booking confirmations, and share promotions or offers.

  4. Security: We employ strict security measures to protect your data from unauthorized access or disclosure.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  1. Service Providers: We may share your data with trusted service providers who assist us in delivering our services, such as payment processors and IT support.

  2. Legal Obligations: We may disclose information when required by law, to protect our rights, or to comply with legal processes.

Your Choices

You have the right to:

  1. Access and Update Your Information: You can review and update your personal information by logging into your account or contacting our customer support team.

  2. Opt-Out of Marketing Communications: You can opt out of receiving marketing communications from us by following the instructions in the messages or by contacting us directly.

Data Retention

We retain your information for as long as necessary to provide our services and as required by law. If you wish to delete your account or request the deletion of your data, please contact us.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or maintain personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at book@blackcarphilly.com.