FAQ

Black Car Philly serves the Philadelphia tri-state area, including Philadelphia, Pennsylvania, as well as parts of New Jersey and Delaware. We provide transportation to and from various destinations within this region.

Making a reservation with Black Car Philly is easy. You can book a ride through our website, mobile app (Coming Soon), or by calling our customer service hotline. Provide your pickup and drop-off locations, date, time, and any specific requirements, and we’ll take care of the rest.

We offer a variety of vehicles to suit your transportation needs, including Economy Sedans, Economy SUVs, Luxury Sedans, Luxury SUVs, and Vans. You can choose the vehicle class that best matches your group size, budget, and style preferences.

Yes, all our chauffeurs are professionally trained, licensed, and experienced. They undergo rigorous background checks and are committed to providing safe and reliable transportation. Our chauffeurs are knowledgeable about the local area, ensuring efficient and comfortable journeys.

Yes, we have a cancellation policy in place. The cancellation policy may vary depending on the type of service and vehicle you’ve booked. We recommend reviewing our cancellation policy when making a reservation or contacting our customer service team for specific details.

Absolutely! Black Car Philly specializes in providing transportation for special occasions, including weddings, corporate events, and more. Our Luxury Sedans and SUVs are perfect for adding a touch of elegance and sophistication to your event.

It’s advisable to make a reservation as early as possible, especially for peak travel times or during busy seasons. However, we do our best to accommodate last-minute bookings when available. To ensure vehicle availability, we recommend booking at least 24 to 48 hours in advance.

Yes, we offer child seats and booster seats upon request. When making a reservation, please specify the number and type of child seats or booster seats you require, and we’ll ensure they are available for your journey.

Gratuity is not included in the fare, and tipping is at your discretion. If you wish to tip your chauffeur for excellent service, it is greatly appreciated, but not obligatory. A standard tip is typically 15-20% of the total fare.

Yes, you can modify or extend your reservation, subject to availability. Please contact our customer service team as soon as possible to make any changes to your booking, and we will do our best to accommodate your new requirements.