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FAQ
Chauffeur Service FAQ
Booking, prices, airports, vehicles and policies, answered plainly. If yours is not here, our team answers 24/7.
- Booking and prices
- Airports and flights
- Policies
Free chauffeur estimate
Tell us the trip. Our team replies with an exact price, 24/7.
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- Commercially insuredEvery vehicle, every trip
- Vetted chauffeursLicensed, background-checked
- Flight trackingOn every airport pickup
- Our team 24/7215 939 3111
Booking and prices.
How do I book?
Use the quote form, the online booking page, or call 215 939 3111. Send pickup, drop-off, date, time and passenger count.
How far in advance should I book?
At least 24 to 48 hours ahead, and earlier for weddings, proms, holidays and busy weekends. Last-minute bookings are accommodated when a car is free.
How is the price set?
Every trip is quoted before you book. The vehicle class, the route and the date and time set the price.
Is gratuity included?
No. Gratuity is not included; 15 to 20 percent of the fare is typical.
Is there a minimum for hourly bookings?
Yes. A minimum number of hours applies, depending on the date and vehicle; our team confirms it in your quote.
Can I change my booking?
Yes. Changes to pickup time, location or vehicle must be made at least 6 hours in advance, during regular office hours.
Airports and flights.
Do you track flights?
Yes. Airport pickups follow the actual landing time.
Where will the chauffeur meet me at the airport?
Inside the terminal, with help for your bags.
Is waiting time included at the airport?
Yes. Complimentary waiting time is included on airport pickups.
Which airports do you serve?
PHL, Newark, JFK, LaGuardia, Trenton-Mercer, Atlantic City, Harrisburg, Dulles, Reagan National and private aviation terminals. See airport transfers.
What if I cannot find my chauffeur?
Call 215 960 1777 immediately and stay at the pickup location.
Can you collect international arrivals?
Yes, with flight tracking and free waiting time.
Vehicles and policies.
What vehicles do you have?
Economy and luxury sedans (3 passengers), economy and luxury SUVs (6) and a passenger van (15). See the fleet.
Do you provide child seats?
Yes. Child and booster seats are available on request; tell us how many and what type when you book.
Are your chauffeurs vetted?
Yes. Chauffeurs are licensed, experienced, trained and background-checked.
Are your vehicles insured?
Yes. Every vehicle is commercially insured.
What is the cancellation policy?
Local and regional trips can be cancelled up to 24 hours before pickup, international trips up to 48 hours. Later cancellations and no-shows are charged the full fare. See the cancellation policy.
What areas do you serve?
Philadelphia, the Pennsylvania suburbs, New Jersey and parts of Delaware. See areas we serve.
