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Policy
Cancellation Policy
Black Car Philly cancellation and service adjustment policy.
- 24 hours for local trips
- 48 hours for international
- Changes 6 hours ahead
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- Commercially insuredEvery vehicle, every trip
- Vetted chauffeursLicensed, background-checked
- Flight trackingOn every airport pickup
- Our team 24/7215 939 3111
Cancellation policy summary
The key times at a glance. The full policy follows.
| Deadline | |
|---|---|
| Cancel a local or regional trip (Greater Philadelphia Area) | At least 24 hours before pickup |
| Cancel an international trip (outside the United States) | At least 48 hours before pickup |
| Change pickup time, location or vehicle type | At least 6 hours in advance, during regular office hours |
| Late cancellation or no-show | Full fare, plus parking and tolls |
Cancellation and service adjustment policy
Cancellation policy
Local and regional (Greater Philadelphia Area): Cancellations must be made at least 24 hours prior to the scheduled pickup time.
International (outside the United States): Cancellations must be made at least 48 hours prior to the scheduled pickup time.
Service adjustments
Any changes to service (e.g., pickup time, location, or vehicle type) must be made at least 6 hours in advance, during our regular office hours.
Cancellation and no-show procedures
If a cancellation is not made within the required timeframe, or if the passenger fails to appear at the designated pickup location, the full fare will be charged. This includes all applicable out-of-pocket expenses such as parking and tolls.
If you are unable to locate your chauffeur, you must contact us immediately at +1 (215) 960-1777. To avoid being charged as a “No Show,” do not leave your pickup location without first contacting Black Car Philly.